About Go-To Ltd.

Go-To Ltd. aspires to make the lives of residents and visitors of the Cayman Islands easier by providing a trusted professional hub for services and products. We’ve simplified the customer-vendor experience by acting as the one-stop shop to source talent across all three islands, while providing a secure platform to engage in business transactions. To provide an equally safe trading field, we verify vendors hold valid business licenses and customers are required to upload an identification.  

Vendors & customers can connect through our platform in two ways:

Option 1. Browse & Purchase by Service Category: Browse over 100 service categories to find the right business to complete your task. Filtering can be done by service and/or location. Simply select a vendor to view their profile and list of services and products, then book. 

After picking a vendor, choose the desired date and time for the service to be completed, select the service and enter any additional details. If needed, you may add the delivery option at check out. The payment is made to Go-To in full and held until project completion. The purchase will instantly appear in the customer’s and vendor’s calendars, and a chat will automatically open between them, providing safe instant messaging throughout the service. Upon completion of the service, the customer marks the order as completed and can post a review. Payment is then released to the vendor.

Option 2. Open Bidding: If you have a project – no matter how big or small – and would like to receive offers from multiple vendors, you can “Post for Bidding.” Vendors in the selected service category will be notified in real time of the post so that they can make a bid.  Bidding is open for everyone to see but only vendors in the selected category have access to bid, so please ensure the appropriate category is selected. 

You should add the project details in full so that the vendor can provide an accurate estimate. Please also include the district of the project (or if the project is remote), set an estimated budget, and bid closing deadline. There is an option to attach documents, if needed. Interested vendors within that category are able to ask questions on the scope of the project during the bidding stage via the comment section, which provides visibility on further information for all vendors. The customer then reviews the bids received and can discuss any further details with the potential vendors(s) as needed. When a customer and vendor have reached an agreement, the customer then assigns the project to the vendor and remits payment to Go-To. The purchase will instantly appear in the customer’s and vendor’s calendars and a chat will automatically open, providing safe instant messaging throughout the project. After completion of the project, the customer marks the project as completed and can post a review. Payment is then released to the vendor.

GENERAL FAQ

How do I sign-up? 

Signing up is easy – just click on the sign-up button, complete the relevant details and submit. You will receive a verification email, please follow the instructions then return to the website and submit your ID / License. All Customers and Vendors must complete KYC to have full access to the website.
All users are required to submit a valid government issued ID. Vendors must also submit a valid Cayman Islands Trade and Business Licence. A member of the Go-To administration team will then review it and send you an approved / declined email. If your KYC ( ID / license) is declined, you will get notice why (ie blurry) and you may resubmit.

I want to be a vendor and a client. How do I do that? 

You will need to create two accounts with different email addresses. 

I am unhappy with the service I received. What can be done? 

We will work with the customer and vendor to try and resolve the issue. We will take a non-biased approach with any client-vendor dispute.   Please refer to our Disputes Policy for further details. 

Technical Difficulties ?

On the bottom of the Homepage, please click on “Report a Bug” and complete the form.

CUSTOMER FAQ

Is there a fee for customers using the Go-To platform? 

Sign up is free for customers. However, at check-out a small booking fee of KYD $ 4.75 is charged for use of the platform. 

I‘m trying to purchase something but I can’t complete the purchase, why?

In order to purchase you must input an address in your account details. Multiple addresses are allowed. If visiting the Cayman Islands please use your hotel/condo address.

How do I pay? 

Payment is required in full via the Go-To platform prior to performance of the services. We currently accept KYD & USD credit and debit cards. When paying for services please ensure your card is in the same name as your uploaded Government ID. 

VENDOR FAQ

Is there a sign-up fee for vendors? 

FREE, No membership fee, no platform fee, no sign up fee, all vendors are FREE ! Once you are hired for a service and the job is completed, only the card processing will be deducted and your payment will be sent to your account. Setting up your store and uploading your services is now quick and easy. Login, account, services… complete. Turn on your ‘Go Live” button. The Go-To Team will send you an email requesting your bank transfer details for all future sales..

Why can’t anyone see my vendor profile under the service category?

Website, you’ll need to turn on your “Go Live” button on the top right corner of your account page .  On the App it is located on the top right corner or your dashboard.

I won a bid and completed the task, how do I get paid?

After completing the task, gently remind your client to click the “Completed” button which will also automatically ask them to rate you 1-5 stars. Once they do – it will send a completed notice to the Go-To administration team to process your payment. Regardless of the rating (if there are no disputes) payment will be processed within approximately 3 business days.  If a customer doesn’t mark it as “completed”, send the GO-To Team a email. We will sort it out.